Privacy Policy

Welcome to HajUmrah.uk. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website, book our travel packages, or communicate with us via WhatsApp, phone, or email.

1. Information We Collect

To provide you with our Hajj and Umrah travel services, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, title, date of birth, gender, passport details, and photographs (required for visa processing).
• Contact Data: Billing address, delivery address, email address, and telephone/WhatsApp numbers.
• Financial Data: Bank account details or payment card details used to complete your booking.
• Transaction Data: Details about payments to and from you and other details of packages you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and fulfill your Hajj or Umrah package booking.
• To apply for and process your Saudi travel visas.
• To book airline tickets and hotel accommodations on your behalf.
• To communicate with you regarding your itinerary, payment status, or travel updates (primarily via WhatsApp or Email).
• To comply with legal or regulatory obligations.

3. Sharing Your Information (Third-Parties)

Due to the nature of our services as a travel agency, we are required to share your personal data with specific external third parties to fulfill your travel arrangements. These include:

• Government Authorities: The Ministry of Hajj and Umrah, and Saudi Arabian immigration/embassy authorities for visa issuance.
• Travel Partners: Airlines (e.g., Saudi Airlines, Qatar Airways), transport companies, and accommodation providers (Hotels in Makkah and Madinah).
• Service Providers: IT and system administration services, and payment gateways that process your secure transactions.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own marketing purposes.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax and legal purposes after they cease being customers.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team:

• Email: [email protected]
• WhatsApp / Phone: +44 7508 340229
• Address: 277 Dunstable Road, Luton LU4 8BS, United Kingdom